Loyalty questionnaires are tools for verification and establishing relationships with a customer and not a direct reason for account closure. Kind Regards, and have an amazing Monday,Ĭlick to expand.Dear will be contacting you shortly directly so I can check your personal situation and clear up any of your concerns, however for all the readers here I would like to correct this statement. However I will bring this up to our Head of Payments in the hope that he can look into finding ways to make this quicker and simpler for everyone. Keep in mind that the current situation has hit everyone hard, some of our amazing employees are stuck in their home countries, others are still adjusting to the remote working life (hey, I myself find it extremely hard to concentrate when I'm working from home), and other tasks haven't stopped being performed. In continuation with the last point, unfortunately and admittedly our times have shot up a bit due to the ever increasing amount of Withdrawals coming in and the ever decreasing amount of people that are available per shift. And just a tiny reminder here, that while E-wallet payments do get received by customers during the weekend, 'traditional' methods such as Card and Bank Transfer rely on the customer's bank too, so it's unlikely to be received on a Saturday or Sunday. And also, just to be clear, we also process withdrawals from our end during the weekends, trust me our payments team almost never goes home. Reason being, it's in a queue and older withdrawals get priority over new ones.

Secondly, I'd like to address 'been told it will take 3 business days', when our Customer Service Agents say this, they don't mean it in the way that certain casinos leave WDs pending there literally not being looked at until the 3rd day passes, what they mean is that it can take up to 3 working days for it to be processed from our end. First of all, apologies for the delays in getting back to you regarding this post.

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